Purposeful practice informs grounded expertise.
I’ve enjoyed a diverse career leading business and product strategy & operations, program management, and executive communications for distributed and remote organizations of thousands of people. I’m experienced in developing and driving business transformation, change management, and learning & development.
I can see a problem, generate and validate an idea on how to address it, build a cross-functional strategy and plan, and drive everything through precise communication and execution with grace, calm, and compassion.
Transforming organizations
Most recently, I served as Chief Operating Officer at a market research firm that was evolving its practices to be more scalable as the company grew. Prior to that, I led Network Programs at the Berkman Klein Center for Internet and Society at Harvard Law School, where I developed new revenue-generating programs connected to the center’s community.
As Executive Director at The New York Times, I engaged on a number of critical enterprise initiatives, including directing a full business metrics transformation that was sponsored by the Chief Growth Officer. I also shaped the career framework, charter, and promotion guidelines for the program management organization; rebooted team culture via a new organizational structure and healthy communication and work norms; advised on a policy for improving a meetings-heavy culture and supporting a hybrid work environment; and established an Operations and Chief of Staff function, including roles and responsibilities.
Previously, I served as a Chief of Staff in Google Core, where I drove operational excellence: streamlining the QBR strategy and template for the CIO and establishing a portfolio management practice to facilitate quicker decision-making. When Covid-19 hit, I guided the organization through headcount and budget clawbacks, and realigned teams to support critical initiatives. I also drove the narrative and asset development for a readout to Sundar’s staff on access and insider risk (AIR), privacy, and security.
For the four years prior, I was Global Head of Go-to-Market Strategy and Operations in Google Cloud, where I hired and led a distributed team from Seattle to Singapore to support and rapidly scale two organizations — Sales Engineering & Solutions Engineering — that quickly grew from 100 to +2K people worldwide. Our team developed and enabled the first sales process and led the creation and cross-functional alignment of Cloud’s go-to-market strategy, Priority Solutions.
Additional work
Mozilla Foundation — launched digital literacy initiatives in partnership with the City of Chicago and MacArthur Foundation
University of Chicago — taught, by invitation, a class on Digital Publishing and Community for graduate students
Obama for America — led technology development for the Digital, Finance, and Voter verticals in President Obama’s 2012 re-election campaign
World Book, Inc. — drove development of seven commercially successful websites, and scoped and launched the company’s first social media channels and guidelines
McGraw-Hill Education — led the development of curriculum materials in world languages and technology